Displaying items by tag: Jason Maynard

We have all been there. Tried to cancel a reservation last minute. Received an online order and realised an item is missing so you jump onto a live chat. Maybe you have an item you need to return but it’s been a week. What’s the stores return policy? Where do I ship the item too? It is often the same script, repeated with varying levels of success. What we remember though isn’t the process or really how long it took. We are more concerned with asking ourselves the simple question, did they resolve my query today. More so, these interactions we want to have with businesses are usually done at a time that suits us. Life is tough enough, so when it comes time to do some administrative work, we want that to be seamless and on our terms.

Improving data analysis from 4 days to 30 minutes had an amazing effect on 'what-if' planning.